Ongoing Issues with Phone Order, Defective Device, and Customer Service
This is a long one because the situation has gone past frustrating and entered "ludicrously bad service" territory. Where to start? *Ordered a new phone early December online (first mistake, their webstore is AWFUL) *Couldn't order the case I wanted, and had to settle for one I didn't like *Took weeks to ship *Couldn't get the email with a label to send the old phone back when I did finally get it *4 hours on the phone to deal with it *Finally send back the phone after talking to multiple people *Am given a lame $50 credit for my trouble (I had to miss work because of this) *First day with the new phone, camera is defective *Call Telus, it course nobody can help me except the webstore, who doesn't answer their phone and takes days to respond to emails *Finally get to talk to someone, they apparently request a mailer with the new phone inside and a label to return the defective one *That was January 7th and have heard nothing since *Used chat to ask about the order today, was told "oh yeah I can't help you, I'll call you and transfer you to the webstore" *Had to explain multiple times what the issue was to this person *Sit on hold with the webstore for an hour *They disconnect me So I got $50 and a broken phone for my HOURS of time spent with these incompetent reps, nobody can give me any answers, nobody responds to messages or emails. Can someone st Telus tell me why exactly I should continue to be a customer? Because I have never been treated so poorly by a company in my life and has soured me so much on Telus that after this term I will probably never buy services from them again, and I have been a Telus customer in some capacity for over 20 years. Totally disgusted, frankly.Don't Recommend Telus: Overcharging Without Notification
I had a really bad experience with Telus and honestly, I can't recommend them. My home internet plan was supposed to be $55 a month. However, when the plan ended, I never got any notification by email, text, or anything else. The service just kept going, and to my surprise, I was charged $280 for just one month!! I'm really upset with how Telus handled this. The lack of communication and the unexpected charges are totally unacceptable.