avoidtelus

3 Topics

Optik not recording
Over the past week my wife tried recording a number of shows and they ended up not getting recorded. Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We also tried to record the Pregame and the Behind The Scenes for 4 Nations tournament. We checked shortly after the recording was supposed to start and nothing was recorded and the live game was not recording. Can they fix this issue? Is it better to just cancel the service and go to Rogers/Shaw? And the fact they don't have live support proves they don't care about Customer Service. Very disgusted with this company.
grega888
9 months ago Place Home Services
3.2KViews
2likes
14Comments
Telus' Business Strategy - Giving lies and scamming customers for profits?
Signed up for a mobility service in Dec via Telus sales rep over the phone. Received an email with a service agreement with an incorrect plan. Rep said don't worry and they'd call back in few days to make sure everything is corrected. This is when everything has gone wrong. Rep never called back on the day promised. My activated account had an extended warranty service activated for extra $15/month without my approval. Promised credits weren't applied. My bill was more than double the amount from what was said during the sign up. Called Telus to cancel. Loyalty Rep asked for a chance to fix the issue. He said he cancelled the extended warranty and immediately applied the credits he see in the notes the sales rep had left under my account. For one particular credit, he said they would need to investigate by listening to the recording of my call with the initial sales rep. He gave assurance to give a callback by a certain day and gave his name with his employee badge number. He never called back. Called Telus to cancel again. A different loyalty rep said he still sees the $15/month extended warranty active on my account. He does not see anything about the investigation mentioned by the previous rep. When asked for a shipping label for the device return, the rep said since the porting department is closed at the time of the call, he would need to give a callback next day. He then said it will take 2-3 more business days for the shipping label to arrive to my email address. In summary, the sales rep activated services without customer's approval and gave misleading information on promo/credits to get the sign up. Other reps gave conflicting information and never gave callbacks as promised. I'm left with a huge bill with none of the promised credits applied. Is giving lies and scamming customers for profits Telus' new business strategy?
nike9753
11 months ago Place My Account
943Views
0likes
1Comment
Don't Recommend Telus: Overcharging Without Notification
I had a really bad experience with Telus and honestly, I can't recommend them. My home internet plan was supposed to be $55 a month. However, when the plan ended, I never got any notification by email, text, or anything else. The service just kept going, and to my surprise, I was charged $280 for just one month!! I'm really upset with how Telus handled this. The lack of communication and the unexpected charges are totally unacceptable.
Matt6
12 months ago Place Home Services
946Views
1like
2Comments