Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.How to View and Change Your TELUS Technician Appointment
Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser. Viewing Your Appointment Access your appointment details: Log into My TELUS account Select "My Profile" Click "View and manage your appointments" View appointment information: Scheduled date Arrival time window Service address Contact number Appointment type (install, move, repair) Managing Your Appointment To reschedule: Click "Reschedule" Select new date and time Click "Reserve" To cancel: Click "Cancel" Confirm cancellation To update contact number: Select "Change your contact number" Enter new number Confirm update After Making Changes You'll receive a confirmation email Changes will appear in Appointment Manager Review details page for verification Important Notes Service available only for Alberta and BC customers Must use desktop browser (not available on My TELUS app) Some appointments may require calling TELUS or using Live Chat When to Contact TELUS Contact TELUS support if: You can't reschedule online The cancellation option isn't available You need immediate assistance You're outside AB or BC EN version
