TELUS Home Internet (fibre) keeps dropping every few hours router or line problem?
The past one week, my TELUS fibre connection has been cutting off unexpectedly many times throughout the day. The modem/ router displays the light of internet fades away (takes upto 30-60 seconds) and then reappears. Smart home devices lose connection, rechargeable streaming buffers are no longer available, and telephone calls over the internet (VoIP) fail. Things I’ve tried so far: Rebooted the Home Hub and my router. Factory-reset the Home Hub and had reconfigured basic settings. DESCHNICHT connected a laptop to the ONT (whenever possible) - same disconnects. Safely powering up in hours of sleep Checked TELUS outage page (no widespread outage listed) Replaced Ethernet cable and used another wall port. I even went to Forum GetAssist to see whether anybody had the same kind of connectivity problem with the ISPs, and there were a few mentions of random drops, though no specific solution. WAN links drops were recorded repeatedly (there were no evident authentication failures). TELUS tech support created a ticket and reported that nothing was apparent on their side yet. Could this be a flaky ONT, line issue or a problem with the Home Hub firmware? Which diagnostic steps or tests would you recommend that the tech perform?
SpeedTest Results fine, but Upload is very low on Fibre Gigabit plan in most tests
Just wondering if someone can chime in here. I used Telus Fibre for about 9 years. Never had any hiccups until I moved cities into a condo. For the first few months it was great, after that its been problematic. According to speedtest.net the connection seems to be working fine as long as I ping the Calgary server, if I ping any other city it bounces up and down quite often. Testmy.net sometimes shows a good result at 140Mbps (I never saw anything higher here) but then would drop to 35-80 Mbps Google Drive sometimes will hit about 500-600Mbps which was what I would normally get but it would drop to 100-300Mbps at random and will now stay there. BackBlaze seems to cap out at about 280Mbps where as I have read others report maxing out the connection using it on the gigabit plan YouTube is the same as Google Drive I have gone to running a perf3 test via this command line "iperf3 -P 60 -c 84.17.41.11 -n 10240M" (server location is in Seattle) and it seems to successfully max out my upload speed as I should be getting. I have had numerous techs over (The first two really didn't know much about my concerns other than the speedtest result was good) the last one I had over was very knowledgeable, cleaned the fibre connection, reterminated etc etc. It worked normally for a few hours but then went back to being what I call unstable. I am just wondering if anyone else has experienced this? According to Telus I have talked to before the provisioning is right, but it does seem like something else is wrong. This is my first time using Telus Fibre in a Condo and it seems to be on GPON (Max plan we have is the 1.5/940) I have changed DNS to Google's and Cloudflare's and it sometimes work and sometimes doesn't. I am currently running a new TP Link 2.5GB switch connected to the 10GB port on the NH20A (Both PCs have a 2.5GB Nic card), which came in after as Telus thought that was the main issue behind the random issues. Thanks 🙂