How to View and Change Your TELUS Technician Appointment
Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser. Viewing Your Appointment Access your appointment details: Log into My TELUS account Select "My Profile" Click "View and manage your appointments" View appointment information: Scheduled date Arrival time window Service address Contact number Appointment type (install, move, repair) Managing Your Appointment To reschedule: Click "Reschedule" Select new date and time Click "Reserve" To cancel: Click "Cancel" Confirm cancellation To update contact number: Select "Change your contact number" Enter new number Confirm update After Making Changes You'll receive a confirmation email Changes will appear in Appointment Manager Review details page for verification Important Notes Service available only for Alberta and BC customers Must use desktop browser (not available on My TELUS app) Some appointments may require calling TELUS or using Live Chat When to Contact TELUS Contact TELUS support if: You can't reschedule online The cancellation option isn't available You need immediate assistance You're outside AB or BC EN versionTELUS Stream+ FAQ: Premium Streaming Bundle Guide
TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with ads Disney+ Standard with ads Stream+ Premium includes: Netflix Premium Disney+ Premium Key Features Exclusive to existing TELUS customers No long-term commitment required Cancel anytime flexibility Multi-device access (TV, laptop, smartphone, tablet) Powered by the TELUS wireless network Purchase and Activation How to purchase: Visit the Stream+ page Select your preferred plan Pay with credit card (only payment option) Activation process: Purchase the Stream+ bundle Wait for the activation emails Click "Activate Now" in each email Follow setup instructions Managing Existing Accounts Netflix and Amazon Prime: Link your existing account Billing transfers automatically to TELUS Disney+: Link your account Check current subscription to avoid double-billing Cancellation Steps Log into My TELUS Navigate to Subscriptions tab Click "Manage" for your subscription Select "Cancel my subscription" Note: Service continues until the end of your billing cycle When to Contact TELUS Contact TELUS support if you experience: Problems linking existing accounts Missing activation emails Billing issues Questions about features or compatibility Version FRTELUS Home Service Vacation Suspension Guide
Learn how to temporarily pause your TELUS home services at a reduced rate while you're away. Suspension Details Time restrictions: Minimum period: 1 month (30 days) Maximum period: 6 months Frequency: Once per 12-month period Cost structure: $15/month per service Free for Home Phone with SmartHome Security Eligible Services Home Phone service Internet service (except with SmartHome Security) Note: TV services cannot be suspended How to Request Suspension Visit the TELUS vacation suspension page Click 'Start your request for a vacation suspension' Log in with My TELUS credentials Complete the suspension form Submit at least 2 business days before departure During Suspension Period Available services: TELUS email access via webmail Unavailable services: Voicemail Calling features Regular internet access Important Considerations Non-TELUS security systems may require active phone/internet No cancellation fees apply Service agreements are not extended SmartHome Security requires active internet When to Contact TELUS Contact TELUS Support if you: Cannot access the suspension request form Have questions about service eligibility Need early service reactivation Experience issues with email access during suspension Note: Provide 48 hours notice for early service reactivation Version FRHow to Return TELUS Residential Equipment
Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email from Purolator (check your spam folder) Prepare the equipment: Pack all items securely in a box Include remotes and cables Attach the shipping label: Print the postage-paid waybill from the Purolator email Securely attach it to the box Drop off the package at the nearest Purolator shipping centre If You Don't Have a Printer Follow steps 1-3 of the return process Take the unpacked box to a Purolator location Staff will print and attach the waybill for you What to Include in Your Return Main equipment (e.g., modem, TV box) All associated remotes Power cables Connection cables Important Notes Keep the tracking information for your records Ensure all items are included to avoid additional charges Return promptly to prevent late fees When to Contact TELUS Contact TELUS support if: You haven't received a Purolator email within 5 business days You're unsure which equipment needs to be returned You have questions about potential fees or charges You need alternative return options For detailed instructions and a complete list of returnable items, visit the TELUS returns page. FR versionTELUS Home Solutions Payment Options
Choose from multiple convenient methods to pay your TELUS Home Solutions bill. Follow these steps for your preferred payment method. Pre-Authorized Payment Setup Log in to My TELUS account Select your account (if you have multiple) Click "Set up pre-authorized payments" Complete the online form Choose your payment method: Chequing account Credit card Visa Debit MasterCard Debit Website Payment Process Access your account: Log in to My TELUS account Go to Overview or Billings tab Make your payment: Click "Make a payment" or "Pay Bill" Complete payment form Option to save credit card for future use My TELUS App Payment Download the free My TELUS app Navigate to Billing tab Choose payment option: Set up pre-authorized payments Make one-time payment Online Banking Payment Log in to your bank's platform Add TELUS Communications as payee Enter your TELUS account number Complete payment transaction Additional Payment Methods In-person banking (allow 5 business days for processing) Phone payment: Call 310-2255 Prepaid Device: Call #123 Clik2Pay via Interac eTransfer (where available) When to Contact TELUS Contact TELUS support if: Payment isn't reflected after 5 business days You have issues with pre-authorized payment setup You need to update payment information You have questions about billing options FR versionHow to Manage TELUS Home Wi-Fi and Optik TV Parental Controls
Control access to your home network and TV content using TELUS Connect app and Optik TV parental settings. Wi-Fi Management with TELUS Connect App Get started with the app: Download TELUS Connect from your device's app store Log in using your My TELUS credentials Access control features: View and change Wi-Fi password Monitor network usage Set up guest network access Enable parental controls Create Wi-Fi schedules Pause Wi-Fi instantly for specific devices Optik TV Parental Controls Set up basic controls: Create a parental PIN Configure content restrictions Manage content access: Block specific channels Set rating limits Filter content by type Monitor viewing activity Additional Security Features TELUS Wise provides comprehensive digital safety resources: Online safety guides Family protection tips Digital security best practices Visit TELUS Wise website for detailed information about online safety and security. When to Contact TELUS Contact TELUS support if you experience: Problems logging into TELUS Connect app Non-functioning parental controls Need for PIN reset Network restrictions not working properly Version FRTELUS Home Services Support Guide
Quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search support database Visit community forums Contact via Facebook Check service status page When to Contact TELUS Issues not resolved by guides Complex service changes Technical support needed Billing questions Service moves/transfers
