Fiber

4 Topics

Telus never cancelled
Hello TELUS Forums, I am here posting about an issue I've recently came across. After checking my statements for the past few months I've realized that Shaw was still charging me for a service I was not using. Approximately 4 months now. After speaking with an agent and successfully changing providers from Shaw to TELUS, I told the agent to cancel on our behalf to save us from the headache of cancelling the Shaw account. However, now from what I've been told is that TELUS never sent a cancellation of the account therefore they kept continue to charge us for those 4 months. I'm so lost and confused on what to do now. I guess I'm here posting seeking some guidance on the matter. Being charged with around $400 + a $165 cancellation fee, after being told it would be covered by TELUS because of the switch is insane for them to not put up with their end of the bargain.
cykarussians
4 years ago Place Home Services
3.8KViews
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Fiber line in Pitt Meadows
Hi Telus Team, I would like to ask if there is any plan for Fiber Internet line in Pitt Meadows. Regards, Gaurav
gaurav123
3 years ago Place Home Services
2.9KViews
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2Comments
TELUS PureFibre Installation: Property Impact Guide
Learn what to expect during TELUS PureFibre installation and how it affects your property. Installation Overview Work zone parameters: Limited to 2-metre utility right-of-way Temporary equipment installation required Includes underground conduit and exterior terminal box Equipment installed: Underground 'flower pot' conduit connection 18mm underground conduit pipe Small terminal box on home exterior Underground Installation Process Installation method: Small plow or compact drilling machinery Minimal ground disturbance Service box installation where required Driveway considerations: Small 'coring' holes may be necessary Concrete filling for repairs Individual assessment for repair needs Aerial Installation Process Connection details: Fibre cable runs from pole to house Small exterior termination box Fire-resistant interior cabling installed Property Restoration TELUS ensures complete property restoration: Area cleanup after installation Grass seed replanting where needed Paint markings naturally dissolve Property returned to original condition Important Notes Utility markings are temporary Water-based paint dissolves with weather Contact local municipality for right-of-way questions When to Contact TELUS Contact TELUS support if you have: Questions about installation timeline Concerns about property damage Issues with restoration work Need clarification on installation method FR version
A-B
4 months ago Place Home
299Views
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