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gxu82
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Joined 11 months ago
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Billing error
I’m extremely frustrated with my Telus home service bills due to repeated inaccuracies. My June 2025 bill showed a credit of -$181.38, which I assumed was a correction for a prior overcharge. However, my July 2025 bill is also -$181.38, despite no changes in my service usage. In January 2025, Telus incorrectly billed me, resulting in my account being sent to collections, which was resolved only after significant effort. I’m concerned that these errors will lead to another collections issue. I’ve tried to chat with Telus online agent but no one answered me after 30 minutes! I request a detailed explanation of the June credit and July charge, a corrected bill, and confirmation that my account won’t be sent to collections due to Telus’ errors.53Views0likes1CommentRe: Major Billing Error
My first contract with Telus was from May 2024 to May 2026, with a rate of $45 per month. However, Telus updated the contract and increased the price from $45 per month to $50 per month. My current contract started last November. I was charged $263 last month, which might be a price adjustment since I wasn’t charged in December or January. I’m not sure if the amount is correct, though, because there was no price breakdown provided. Now, I’ve been charged $140 again, and I’m shocked! I want Telus to give me an explanation1.7KViews0likes1CommentRe: Account Collections Issue
The exact same thing happened to me. At first, I ignored the phone calls and emails from General Credit Services because I thought they were a scam. However, after chatting with a Telus agent, I was told that I did, in fact, have an outstanding balance. They advised me to contact the collection agency. When I reached out to General Credit Services, I explained that my last bill was $0 and that the account cancellation fee was charged 1.5 years after I had canceled my service with Telus. I also mentioned that I had never received any emails or mail regarding this bill. They told me I had to contact Telus to get the issue updated. I then spoke with Telus again and requested to speak with a manager. The manager called me back and promised to investigate the matter. Eventually, I was informed that I didn’t need to pay and that Telus had emailed the collection agency. However, I still kept receiving emails from the collection company, as they claimed they hadn’t received any updates from Telus. Fortunately, my credit record has not been affected so far.6.7KViews1like1Comment