since ‎01-04-2022

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I have recently renewed my contract with Telus, with Optik included. When I watch on my laptop I am unable to play from the guide, and get random "user has no rights" when I try to watch programs or in some cases on demand programs. 
I am being charged for calls from my landline (Vonage). Hasn't happened until recently. I don't have forwarding on or use a Vonage app on cellphone. Huge bills. Any help appreciated