I had an extensive Telus security system installed in the spring of 2020 because I had serious security concerns. At first it worked great. Installer kept saying "we'll MOVE it for free" repeatedly. The following June when we sold and were moving I called to schedule a move. Then was told "we'll INSTALL for free at the other end but you have to take it down yourself". After just finishing cancer treatment and a week in the hospital from COVID I had to go and buy a ladder and remove all the equipment myself. I was NOT happy but it had to be done so I did it. I moved into my new house in August and so far they've sent 3 technicians to install my equipment and each one has left saying they didn't have time to finish, even though they knew what equipment I had to install. My house is STILL not secure as I only have cameras on 70% of my exterior perimeter. Cameras are hit and miss as to whether they detect motion (people or animals or cars) and record. The delay in notifying me is upwards of 1-5 minutes sometimes. That's not useful if someone is coming into my house. I've spend hours and hours on the phone with Telus sorting this out and I'm just done. I want out of my contract and I want them to buy back the equipment I have been paying monthly. The service has been SO bad that I feel at times like I'm being punk'd. How do I get out? Whether I stick with them for my other services (home phone, TV, Internet, Cell) will be based on how ending this contract goes. Cheers!
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