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Home Secirity

cottage
Neighbour

How do I get to talk to a person at ADT?

 

The phone number puts me on forever hold

3 REPLIES 3

A-B
Community Manager
Community Manager

You can reach our SmartHome Security team directly at 1-855-255-8828.

And wait for over an hour to talk to an untrained staffer that could not find my account. Billing department has no trouble with that.

jctf
Just Moved In

I really hope that someone at Telus security reads this and forwards to their management.   

The phone service is truly terrible.   I have been trying to reach someone, constantly get irrelevant phone prompts, ask for an operator, I've been on hold for over 20 minutes without any indication of when someone will be with me.   

This is terrible.     All this automation, and constant cutting of staff that can actually help people is terrible.   

I'm getting off this service as soon as I can.

But I'm guessing that nobody at Telus monitors these forums at all, and it's just another one of these "help yourselves" because we aren't doing it for you.     

If someone is monitoring these and wants to do something about it reply here, and I will get a hold of you to provide specifics.