03-13-2022 05:10 PM
03-15-2022 04:33 PM
What kind of camera you currently have? Are you using internet from Telus as well? If so what kind of gateway or modem do you have with which firmware version on it?
Hey! Sorry about that...have you been able to get a resolution to this issue? We recommend reaching out directly to our SmartHome Security team at 1-855-255-8828 so they can look into escalating this for you!