Well every telus tech had ideas, but still going OFFLINE once or twice a month needing to be power reset EACH AND EVERY TIME! These wifi cameras SUCK. Even the zwaive in my 900 sqf house has problems reaching all locks and windows. What a piece of garbage. The rech that installed, setup account wrong and I have had CONSTANT PROBLEMS.
Hey! Sorry about that...have you been able to get a resolution to this issue? We recommend reaching out directly to our SmartHome Security team at 1-855-255-8828 so they can look into escalating this for you!