The latest (Apr 2022) update makes the Pik TV apps unworkable.
Playback errors, login issues (multiple failed attempts to login), device reboots required, losing frame rate.
I reinstalled the app several times but still the same.
I have multiple devices: iPad, Google TV, Apple TV. Only Apple TV is more or less functional - but still requires a reboot every day.
Before the update, it was a well functioning app, now it's a total disaster!
Solved! Go to Solution.
Same here. What I sent to TELUS this morning, requesting another service call:
this is about the PikTV app on Apple TV becoming almost unusable. I'm sure you are aware of it, but I wanted to register my complaint - we are paying for a very poor product at the moment. It seemed to have started after the most recent update (v2.0.1 build 159), which you promoted to apply.
The issue: I'm greeted by an error message every time I start the device / almost every time I have to re-login to my account / almost every time I have to adjust the settings which channels show in the grid-view / soon after, the grid freezes and I have to leave the app.
I spend about 2 hours with a representative trouble shooting on the phone. She ended up sending a technician, who was puzzled as to what to do on location.
I have a feeling this is a systemic issue and can not really be fixed on a per-client basis. I would like for you to acknowledge that there is an issue on your end and a commitment that this will be fixed in the near future.