May
Solved! Go to Solution.
May
Hi @Ateam
Thanks for bringing this to our attention; the On Demand team is looking into it. Earlier this year, the DIY network was rebranded to Magnolia, and this change didn't filter through all the different systems we have with our content provider partners, so the change wasn't reflected in the most recent Pik TV app updates.
Apologies for the inconvenience - the team is working to resolve this, and your missing On Demand programming should be available soon!
May
Hmm. You are right. On Pik, Magnolia is completely missing from On Demand. DIY is there but it only has a single title listed. In the guide on Pik, and actually Optik as well, channel 311 has the DIY logo. On Optik, Magnolia is still present under On Demand with 18 titles showing.
@KHR - Any chance you could look into this? 🙂
May
Hi @Ateam
Thanks for bringing this to our attention; the On Demand team is looking into it. Earlier this year, the DIY network was rebranded to Magnolia, and this change didn't filter through all the different systems we have with our content provider partners, so the change wasn't reflected in the most recent Pik TV app updates.
Apologies for the inconvenience - the team is working to resolve this, and your missing On Demand programming should be available soon!
May
Thanks for your response @KHR. I find it puzzling that all the On Demand content (about 15-20 shows) on Magnolia that was available in the past few weeks shortly after DIY changed to Magnolia at the end of March has disappeared and now Magnolia Network (On Demand) has changed back to DIY Network 2021 but the live tv is still showing as Magnolia Network. This all changed only when the app updated to the new version. It looked like some poor update planning over 2 weeks ago - what's the ETA to get this resolved so we can get Magnolia Network On Demand with all the shows again? Thanks again for looking into this.
May
Part of the issue is that Pik changed the entire back end platform to a completely new one, at least according to the old Pik set top box. I'm guessing that the on demand content just hasn't been fully copied or added to the new platform for some reason yet. I'm hoping it'll be updated soon.
May
This update is a nightmare! Lost all my favourites and progress on shows! Nothing even looks different on the AppleTV app except that when you scroll through channels instead of endlessly scrolling 1000 titles, it seems to stop at letter E....
June
May