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Optik TV PVR doesn’t record unless restarted

Alexbc
Just Moved In
Our optic TV PVR has been intermittently STOPPING recordings unless you restart the entire device, which then fixes the problem temporarily for a day or two and then the same problem comes back again!

Telus tech said they can send a new PVR, BUT THEN I lose all our recordings which is a lot of kids shows we have kept. It’s a terrible situation.

Anyone else have had this problem and resolved it?! The record function seemingly works, like you can click on record on a program and think jts recording but when you go back to your recordings it’s not there. I missed a few World Cup games because of it.

I’m in a 2yr contract otherwise I’d switch. Would never try Telus again as they’re terrible in both customer service and TV quality compared to Shaw or Novus I’ve had in the past.
1 ACCEPTED SOLUTION

FuzzyLogic
Community Power User
Community Power User

It's worth a try to do a complete reset of your router and Optik box:

 

How to reboot your Optik system | TELUS Support


Just a long time customer hoping to help.

View solution in original post

1 REPLY 1

FuzzyLogic
Community Power User
Community Power User

It's worth a try to do a complete reset of your router and Optik box:

 

How to reboot your Optik system | TELUS Support


Just a long time customer hoping to help.