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Hi, the P001 error indicates that the start of the playback has timed out. The causation is not super clear, it can be related to internet connection. That said, please see additional troubleshooting steps from our development team (not sequential):
- Try to navigate away from the channel where you are seeing the error and then navigate back, playback should resume
- Sometimes the error can simply be dismissed and the playback should work
- Last resort, try to program your TV with the TELUS Remote so the TV and STB can open at the same time. (I'm not sure why this would help, but it is suggested for various errors).
If none of the above works for you, can you share your TV model? We do try to test as many models/makes as possible, but it's impossible to catch them all. We will try to investigate further.