Showing results for 
Show  only  | Search instead for 
Did you mean: 

Certain Channels freeze

Just Moved In
My Optik TV doesn’t like hockey on CBC. The picture freezes constantly and the sound is terrible. If I switch to Sportsnet it works perfectly. Soccer on FOX does the same, my picture froze but the sound kept pace with the game.
Recorded programs have a habit of playing in stops and starts.
I have put in a new wired box and tried a new HDMI cable, but no improvement.
Any ideas on how to fix it? Or do I have to go back to Shaw?

Community Power User
Community Power User

Reboot your Telus modem and wait for it to go back online. Then restart your Optik receiver and see if your issue is corrected.