Unable to view "Plans & Devices" in the Telus App or Online

[kwasak]

Hello,

Every time I try an open "Plans & Devices" in the Telus App, I get an error that says:

Something went Wrong. Strangely

Unfortunately, we aren't able to access your account information. Please check your internet connection or try again later.

My internet is fine, I have no problem accessing my other lines. It's only my main number that has this issue, I can access my other lines just fine. I've been getting this error for over two weeks now, so I don't believe it's temporary. On the desktop site, I don't receive this message, I get an endless spinner instead. 

Does anyone else have this issue? Any suggestions on how to resolve it?

[A-B]

That's odd. If uninstalling and reinstalling the app (or logging out and back in) won't resolve it, your best bet would be to call our team at 1-866-558-2273 so they can look into your account for troubleshooting.

[scottcspear]

I’m having the same issue. I’ve called Telus multiple times and it’s been like this now for two week without a callback from Telus. Very Frustrating!!

[xray]

I'm also having the same issue. After selecting an account in Plans & Devices it just hangs on the spinner and never comes back. No error. I closed the browser and started fresh with the same results.