They mailed you the return label? I hope that was your choice over getting the label by email, and not the only way Telus does return labels. Refunds for returned items can take days to months, there's no set time, and maybe the account won't be cancelled until Telus determines how much you owe for services while you had the phone. Usually after 30 days you can dispute the returned item transaction with your bank or CC company, and make sure you have all the proper paperwork when you do. Good luck!