I’m getting to the point now where I’m going to chargeback my credit card.
2 months ago (August 13th) I had the win back team contact me about an iPhone X offer and a good plan. I originally took it and I got the device shipped to me. Ended up finding a better deal, so I wanted to return the device, so I put it back in the box. Called TELUS and they said no problem, we’ll send out a return label. 2 weeks later, I still haven’t received the label. Called them and they said that because I haven’t reset the phone that the system didn’t allow them to send it out. BS, but okay. So I reset the iPhone and they said it would take a week to get to me.
Two weeks after that, I got the label, immediately packed everything, and sent it back. They managed to get it back less than a week later.
A few weeks later, they still have yet to refund me, even though they promised to expedite my refund since I waited so long. In this time, the bill has racked up to over $200 and I told them that they need to do something about it before it affects my credit rating. They said not to worry and that I should get my refund soon.
It’s been two weeks since I called them last, and the bill has not been wiped, the account hasn’t been cancelled, and I haven’t got my money back.
Who do I contact about this? I’m thinking I’ll be contacting CCTS and/or my bank at this point to have the charges reversed. I’m going to try and call TELUS once more, but has anybody else gone through this?