Hello I like to complaint formally when I spoke to Jordan at loyaltiy about my June 2018 statement says I have a contract Dec 17 2018 to Dec 2019
for 50.00 montly just internet 100 now is July statement they charged my home internet 85.00 !!!!!!!!!!!!!!!! HOW CAN TELUS DO THAT TO ME AS I HAVE BEEN A LOYAL CUSTOMER FOR OVER 30 YEARS … THEN TELUS CHARGED MY HOME BILL 167.00 WHEN IT WAS ONLY 70.00
SOMEONE MIXED BY RENTAL CONDO WITH MY HOME ACCOUNT ..I AM REQUESTING IT BE SEPARATE
IF ANYONE CAN POINT TO WHERE I CAN GET MY ACCOUNT REVERT BACK TO THE ORIGINAL AGREEMENT PLEASE PROVIDE
The Neighbourhood is inhabited by other customers who have no insight to your account.
I assume you mean the contract started in December 2017, not 2018.
Many 2 year contract offers were for reduced price for the first 6 months, then a regular price thereafter. Have you checked your original contract offer? The June / July window would be about the end of a six month period, if this is the case.
Your detailed invoice should indicate the breakdown of costs. Is it possible a payment was late?
You will need to contact Telus directly to address billing issues. The Contact Us link at the bottom of the page gives all contact options.
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