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Broke my Furnace

Just Moved In
Telus installed a smart thermostat in my home and shorlty after we started noticing that the Fan keeps running 24/7 even though the fan is set on auto. This resulted in tripled hydro consumption. The service technician arrived and told that the furnace has been damaged by the last technician who installed the thermostat. I have reported the damage multiple times wth no resolution from TELUS. The professional standards have dropped to a level of no coming back.

Community Manager
Community Manager

Very sorry about that! We can escalate this for you, reach out to us over at our Twitter or Facebook accounts so that we can verify your account, collect your info, and arrange for a callback from our escalation team!