Telus took 4 payments of $218.90 from me April 22nd while trying to make 1 payment. I have confirmed with my bank that the merchant (Telus) has the funds.
Telus had told me once they received a payment and the next day they told me they never received any money yet. I have spoken to 2 Escalations team managers and a regular customer service representative manager/supervisor with no refund yet they have told me it is being investigated and tell me they can’t do anything. When I ask to speak to someone above their department they tell me there is no one else.
While this has happened I have gone through pain and suffering due to loss of a pet due to not having the funding for vet bills because of Telus not refunding my money and wrongfully taking 4 payments. Aside from that this has caused me multisale forms of financial hardship.
I have a 4 month old daughter and that money could have been her formula or diaper money.
It is now the 8th of may and I have not received a phone call back about the situation and had no luck with resolutions. My next step is file a claim for civil litigation..
HAS THIS HAPPENED TO ANYONE ELSE???
