Hello. Is this happening everywhere or just in a certain specific location? I myself am in an area with less than optimal signal (our neighbourhood has one nearby cell tower, and it's behind a giant wooded area...not great) so rely on Wi-Fi calling while at home. If you're only experiencing this in a certain spot then a call into our Mobility team to check the area may be in order. If it's happening everywhere, it may be the device itself.
Gotcha. If our coverage map at https://www.telus.com/en/mobility/network/coverage-map shows that you should be getting a solid signal and you're not, your best bet would be to reach out to our Mobility team directly at 1-866-558-2273 so they can investigate further!
I dont recall having 5g ever either. It's always 2-4 bars saying LTE. 4 bars doesnt stay long and never when I'm at home anymore. Finally got through to someone and they said they are looking into it but basically there probably won't be a fix anytime soon and the suggestion was to use wifi calling. Which I already have to do when I'm at home now. Never had to before.