I’m writing this post out of deep frustration after having been on the phone with a representative for over 2 and half hours and only to be put on hold after every 5 mins and then told that the representative doesn't have a resolution and that someone will call me back. This has been my third call like this to Telus and I would absolutely not recommend this telecom service to ANYONE. The pinnacle of disappointment was being promised a callback, which, unsurprisingly, never happened. Avoid this company at all costs. No one has this much free time to be doing this.