2 weeks ago
2 weeks ago
Unfortunately, this is not uncommon and I have been with Telus for many, many years but whenever I renew, it's a holy mess. Telus does make good for bill adjustments but you need patience.
2 weeks ago
Hi there, do you happen to have any documentation to what offer they made you? The names of the agents as well could be a great help. Normally, when you contact the care team they have escalations manager that can help solve your issue. You can visit this link for more details. Thank you. https://www.telus.com/en/support/article/resolve-a-concern?INTCMP=Tcom_contactus_to_mgt_callback