Did you actually contact tech support directly in the 12 days since you made the tweet? You should contact tech support by phone rather than twitter for issues like this.
The problems with your Twitter post and the one here is that there is a lot of missing information. 'Downtown' and 'southside' cover a massive amount of area.
- The video doesn't even show that your phone is on the Telus network since you cut off the top of the screen.
- Doesn't show if you're on 5G or LTE or even wifi.
- Doesn't indicate where you were having issues or how closer you were to a tower. (Cell tower map)
- Doesn't indicate if you were indoors, outdoors, in an underground LRT station, or way up in a tower downtown.
Unless support has more details, there won't be much that can be done. 5G also has very limited range compared to LTE and if indoors, 5G will be hit or miss as walls can interfere with that signal much easier.
If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
