cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can I not bring it back.

Mobilityuser
Neighbour

Short Version:

 

Telus corporate employee did not process my bring it back and ported me to Koodo (His mistake and noted on account). Employee tried to correct through channel team and was declined. I tried escalating through Telus and after 7 hrs on phone I was unable to resolve.

Agent from what I assume was an outsourced call center could not help me and promised to escalate and call me back at 5 pm mst. I have not been called back.

I can understand the deficiencies of your business systems and the inability of frontline associates to process some transactions.

I am a Telus customer and want to continue using your services despite the considerable customer opportunities I have tried to overcome. I want to remain a customer and request an expeditious resolution to my inquiry. 

 

 

1 REPLY 1

Mobilityuser
Neighbour

I received a call back at 6 mst. The agents seem earnestly trying to help but they have to escalate further and have created a call back within 72 hrs.