Telus sent me to collections

[jordi]

Hey,

So about 3 years ago, I switched from a consumer account to a corporate account. There was some confusion and Telus didn’t close the consumer account properly. Once it was closed, I was not told that there was a balance on the account as I thought it was closed before. I then went to Africa for 4 months so I didn’t get the bill in the mail. I come home to find a collections agency letter that Telus had sent me there. I didn’t even get a phone call or email to tell me about the balance? Now, I am trying to get a line of credit and I can’t because of this mishap. Does anyone know how to fix this?

[WestCoasterBC]

You can reach out to TELUS and escalate your issue here. Remember the onus will be on you to have all your ducks in a row to prove as such especially a 3 year old consumer account. 

There would have been some paper trail from TELUS informing you of a payment owing. Before it would have been sent to collections.