09-27-2019 12:18 AM
09-27-2019 12:37 AM - edited 09-27-2019 12:41 AM
You can reach out to TELUS and escalate your issue here. Remember the onus will be on you to have all your ducks in a row to prove as such especially a 3 year old consumer account.
There would have been some paper trail from TELUS informing you of a payment owing. Before it would have been sent to collections.