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Poor reception

HWDG
Neighbour
Disappointing reception in Sherwood Park in “5G area” and also in Riverdale Edmonton today.
I would expect better reception in greater Edmonton area with 5G capable phones. Often under water voice sound, dropped calls. Switched back again to LTE but still weak signals. Telus is not able to tell when reception will be improved. Bit disappointed in capability of Telus support to answer questions about poor reception and what is being done to improve it.
2 REPLIES 2

FuzzyLogic
Community Power User
Community Power User

My wife had issues with LTE in Riverdale (no signal) but I was fine with 5G. There aren't a lot of cell towers there:

 

Canadian Cellular Towers Map (ertyu.org)

 

You can report issues here:

 

5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS

 

jgf111
Just Moved In

I just today switched from the rogers network over to Telus due to biting on a really good offer.  However the network performance at my home in Riverdale, Edmonton is awful.  5G 'speeds' of 3-8 Mbps.  Poor phone reception.  I think I will be backing out of this immediately.  Shockingly poor to be honest.