I just joined Telus a couple weeks ago. Ported 3 numbers over, 2 with new phones and one BYOD. I was promised 55$ on all 3 lines for 15gb of data with a 10$ discount and then a 5$ add a line discount on each of the other 2 lines. I have not received these discounts on my 1st bill and then was told by a rep doing a follow up "new customer" call that these are not eligible and he can't do anything about them, despite me having them documented and signed by the store rep on my Contract. The rep encouraged me to contact the CCTS which is strange since usually reps want to discourage that sort of thing. I can not call customer care since wait times are over an hour and you offer no call back or live chat system.
I moved to Telus because I was encouraged by their custom service commendations but I am not seeing it.
I am in the same boat..they offer me a good deal which i can not decline and ported 6 lines. waiting for sim for last 15 days and no show. first bill is already done and nowhere close to what I was promised by the sales rep. Now trying to call in and in wait for almost 2 hours.