unauthorized address telus refuse to remove and refund

[lesko]

I have called telus over 40 times trying to resolve this problem and none of their agents have been able to fix it.

I have been billed over $300/month since august for an address that does not exist in my city and they will not remove it or give me a refund.  I have 2 addresses on my account when I should only have 1.  I am unable to get any agents to remove the unauthorized address that I am being forced to pay for.

[A-B]

That's definitely an odd situation. Reach out to us over at our social media pages: Twitter / X or Facebook so we can verify your account and investigate for you!

[lesko]

doesnt work see post below

[lesko]

Yeah still have this problem. Seems that the issue is unfixable and I am being forced to pay for an address that doesn't exist and im being charged over $300 every month and none of the telus reps will remove the address from my account.  They promised to refund me and give me a credit and none of those ever happened.  Tired of being lied to by every Telus rep that answers the phone making me wait over 3 hours on hold each time I have over 40 hours of on hold time regarding this problem