Forum Discussion

DJ26's avatar
DJ26
Neighbour
6 years ago
Solved

We didn’t request a home phone disconnect and now it’s days to reach Telus?

We got an email from Telus saying we requested a home phone disconnect for our home number that we’ve had for 20+ years and can’t reach a live person at Telus for days? What is going on?
  • NFtoBC's avatar
    NFtoBC
    6 years ago

    In addition to any contact numbers in the email you received, you can try the chat, or escalation info in the ‘Contact Us’ section at the bottom of the page. Note that the chat function works from a computer, but not a mobile device.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

The reason you may have to contact Shaw is that YOU are the ‘owner’ of the number, and are the one to direct the change. If this was a port request from Shaw (even though they got the number wrong) the return port would need to be made by the customer.

 

BillTelusCust's avatar
BillTelusCust
Rockstar
6 years ago

How did Shaw have all the required information to port the number?  They need more than just the phone number.

 

I think there's more to the story than meets the eye.  I'm pretty sure they need the Telus issued "PIN" for the account.

 

Good luck getting it resolved.

Related Content