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Unsatisfactory Customer Service

Kat92
Neighbour
How do I make a complaint about a particular service representative?
5 REPLIES 5

WestCoasterBC
Community Power User
Community Power User

Information can be found here.


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The CRTC cannot do anything to resolve complaints on poor customer service or long wait times but thank you. I have sent a couple of emails regarding one particular representative that I had the displeasure of speaking to yesterday.

Where did you send your e-mails? I have just had a pretty shocking conversation with one of their representatives and I really feel it needs to be addressed. I have tried doing their web-based e-mail escalation but it seems to be down. 

NFtoBC
Community Power User
Community Power User

@AlluvialFanGirl You could try contacting them through their Twitter account TELUSsupport.

 

NFtoBC
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Lola
Rockstar

The most honest, unbiased answer is that nobody at Telus will hear you no matter how loudly you yell or where. They're not listening. But don't notice that, no, LOOK AT THE BABY ANIMALS!!!!!! Lol. Telus has that warm and fuzzy distraction down cold. Cat LOL