Telus providing me internet 15 but charging me for 75 for a year and a half.

[Ponera]

I was told by agents that I was getting the 75, then when I re upped after being angry about them spamming calls after a move they told me I was getting 50% off the plan I was originally told I was on. This price was quoted at 60 for the 50% off, but that would be more than the telus 15 at 50% off.

On top of this I cannot connect to an agent because of the absolutely trash tier robot menu.

Proof: https://ibb.co/hHhFX5J

[WestCoasterBC]

You can reach them on Twitter and they respond in a timely manner via direct message. You can find Telus support via twitter here. 

[tstorzuk]

Don't bother contacting Telus. If they've made that mistake for 18 month already, they aren't going to be interested in fixing it any time soon.

Get in touch with;
Commissioner for Complaints for Telecommunications Services, (CCTS)
https://www.ccts-cprst.ca/

Log a complaint with them and let them shaft Telus the same way they've shafted you.