Has anyone else encountered the horrible customer service with these pure fibre installations? Telus broke one of my sprinkler heads and ruined multiple patches of my lawn. I have been trying to get restitution for about a month and have opened multiple cases with them, which they open and then promptly close, as their 3rd party contractor says they have remediated the issues. They have done nothing!! My lawn is still destroyed and they have not reimbursed me for the replacement sprinkler head. They have also kept me on hold for hours in total in me attempting to get them to fix my issues. They provide no case numbers and can't even look my case up by my location, which is insane.
I will never deal with this horrible company!! I would rather deal with ANY other company than Telus. Their customer service is pathetic.
Same problems in our neighborhood as well. This whole project has been a disaster. We took it upon ourselves to reseed the patches they left behind because of the terrible job they did with it. When it started to finally grow back they came back through with the green spray and killed the grass that we had planted.