This last summer, I changed my internet plan , over the phone, to a higher plan, part of a 2 year plan promotion.
My online billing still Bills me for my previous plan, which includes PikTV which I no longer have. I have contacted them a few times, and been told there is a GLITCH!! and my old cost is currently cheaper than the new cost, so they aren't changing it to save me money and going to resolve the billing glitch.
My new plan has unlimited internet, but I still ended up getting overcharged because of my old plan, that has limited.
The fricken glitch STILL NOT RESOLVED! I tried changing the plan again , online, to see if that would override the so-called billing glitch. Nope, still got billed for the old plan. I have a feeling that the glitch will never be resolved.
I am currently now paying the estimated amount plus tax for the plan I recently changed to. Even if online it says I have to pay more.
Anyone having the same weird problem with billing? Being charged for a previous plan online?