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Internet schedules

Gstohler
Neighbour
I recently had a Telus pure fibre modem and router installed. I have the Telus Connect app, have created profiles for my family members, and have added devices. There is no option for adding schedules on the profiles. How can I add schedules? (I have checked here on the forums and it looks like there should be “add a schedule” under each profile, but it doesn’t appear on mine). And the pause buttons don’t work at all, it says 0 devices are allowed to be paused. What is going on?
3 REPLIES 3

A-B
Community Manager
Community Manager

Hello. Give our Mobility team a shout at 1-866-558-2273 and they should be able to get you access to Schedules and resolve the other issues as well.

It is an internet problem, not a mobility problem.

Gstohler
Neighbour
ANSWER: I called Telus and they had me reset the modem, Telus did a “firmware update,” and now everything is working properly.