10-21-2023 04:21 PM - edited 10-21-2023 04:36 PM
TelusTV-21T Optik TV.
In the last 3 days I've had three (3) recordings that completed but would not play.
All three showed in the recording list as completed.
However, when selecting two of them I was rewarded with only a "record circle" in the right pane when selected. As if it was asking me to record the program. The only other option I had was to cancel the recording.
When I tried to cancel the recording, it reported and error - cannot cancel recording. I could only remove the recording from the list by rebooting - the PC app did not even show the recording in the recording list.
The third recording just displays "Playback Error - Sorry an error has occurred. Please try again."
I was really looking forward to these recordings and put time aside to watch them - this is becoming beyond frustrating!
One was related to curling and one 1 show of my wife's that I can't remember the name of (not recorded) and one was the Formula 1 shootout (would not playback).
Edit: Clarified settop box
11-28-2023 10:48 PM - edited 11-28-2023 10:49 PM
The new release has been pushed out - I noticed the application version has been updated.
For me, the bad recordings have been pruned out and my recordings are fine, as are my scheduled recordings.
Is there a chance you caught it immediately after the update and the recording settings were being reloaded?
11-29-2023 06:32 AM
11-29-2023 11:21 AM
11-29-2023 01:57 PM
Hi @Grimmt I'm working on a list of new features/fix to post soon. We started the rollout yesterday, and yes, it's a phased rollout looking to be completed in the coming week!
@RobG3987 1.23.11_400 is the new version. I think the recordings that got wiped may just be the previous version's bug, unfortunately. It's not wiped because of the new release.