Why are so many recordings failing to play

[Grimmt]

TelusTV-21T Optik TV.

In the last 3 days I've had three (3) recordings that completed but would not play.

All three showed in the recording list as completed.

However, when selecting two of them I was rewarded with only a "record circle" in the right pane when selected.  As if it was asking me to record the program.   The only other option I had was to cancel the recording.

When I tried to cancel the recording, it reported and error - cannot cancel recording.  I could only remove the recording from the list by rebooting - the PC app did not even show the recording in the recording list.

The third recording just displays "Playback Error - Sorry an error has occurred. Please try again."

I was really looking forward to these recordings and put time aside to watch them - this is becoming beyond frustrating!

One was related to curling and one 1 show of my wife's that I can't remember the name of (not recorded) and one was the Formula 1 shootout (would not playback).

Edit: Clarified settop box

[Grimmt]

The new release has been pushed out - I noticed the application version has been updated.

For me, the bad recordings have been pruned out and my recordings are fine, as are my scheduled recordings.  

Is there a chance you caught it immediately after the update and the recording settings were being reloaded?

[RobG3987]

They were all gone on Sunday evening and I waited a few more days to see if anything changed, nope. Started rebuilding (3rd or 4th time I've had to do this ) the scheduled recordings list.
I'm showing 1.23.10.400_release

[Grimmt]

Maybe it’s a rolling release.

I have two set top boxes, one set top box like yours at 1.23.10_400 while the other set top box shows 1.23.11_400

The old version still shows the bad recordings while the new release has removed the bad recordings.

There are some other changes (I.e. New/Live flags appear in the guide); I’ll play around with it today. I don’t think it’s a beta as I haven’t received any communication from Telus.

Lucky for us, no scheduled or existing recordings have been affected.

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[Optik-Kate]

Hi @Grimmt I'm working on a list of new features/fix to post soon. We started the rollout yesterday, and yes, it's a phased rollout looking to be completed in the coming week! 

@RobG3987 1.23.11_400 is the new version. I think the recordings that got wiped may just be the previous version's bug, unfortunately. It's not wiped because of the new release.