Forum Discussion
Telus TV+: Anyone else experiencing frequent sound outages?
While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video i...
I am having the same problem where the sound cuts out randomly for a few seconds, I also noticed it with Netflix.
Was this issue fixed with the Android 12 update?
We've been experiencing this problem for months now, but only with non-streaming channels, i.e. not with Netflix, Apple TV+, etc., only with CBC, CHEK, CTV and the like.
- I have had this problem fir many many months, nothing has fixed it.
TELUS_SupportOfficial Support Team
TMondor ironhand TheLastElite Our dev team is asking for some info for their investigation. Could we get the following information (feel free to send in a private message if you'd prefer)
- app version
- OS version
- audio setup (is there a soundbar connected, etc.)
- all channels or specific channels
- does it also happen on VOD if you know
- how often does the sound cut out (every few seconds, minutes, hourly, etc.)
- did the audio work before? if so, how long has the issue been occurring for you?
Thanks.
I have this problem but only seems to happen on TSN
I mainly notice it on specific programs . The Pat McAfee show on TSN2 is the worst.
Just had it happen on TSN5 several times
- TELUS_Support
Thanks for flagging. We'll pass this along to our team for investigation as it's an ongoing issue.
- TELUS_Support
Have you attempted the troubleshooting steps listed above in this thread?
