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Corinne's avatar
Corinne
Neighbour
2 years ago
Solved

Power outage

When the power goes out if you have fiber cable to your house you will not have home service. No 911 service. Way to go telus. 
  • KHR's avatar
    KHR
    2 years ago

    Hi Corinne MrSL 

     

    TELUS's fibre-based home phone has an optional battery backup so that you can continue to use in the event of a power outage. You just need to call in to technical support to arrange to have a technician come and install it.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Corinne MrSL 

 

TELUS's fibre-based home phone has an optional battery backup so that you can continue to use in the event of a power outage. You just need to call in to technical support to arrange to have a technician come and install it.

Rocky3's avatar
Rocky3
Guardian
2 years ago

does that extend to TelusTV+? for battery backup?

If you have inverter based AC then will all Telus fibre equipement work.

Gas fireplace and TV to watch during a power outage sounds like a nice evening.

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    I'm far from an expert on this subject, but the backup battery is only for the ONT (optical network terminal), and would not apply to any devices that are plugged into your home's normal grid-tied receptacles such as routers, TV boxes, Wi-Fi boosters etc. 

     

    You CAN always access the TELUS TV+ app on mobile devices over mobility networks in Canada, so you can fire up the fireplace and grab a charged-up tablet đŸ˜ƒ.

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