Problem with accounts almost all of them

[Jazzy1111]

My Telus Security overbilled me $58.61 in taxes so I can not pay my bill and often it is too difficult I can not sign in to my account to find statements, or find them easily.

Telus Business account with internet overcharged me $50.78 for long distance wireline for normal calls that are long distance.

My Telus Mobility account seems to have disappeared but I am getting billed. I can not sign in and I can it find it anymore to see my bills. My account has been in that state since July 2023...

I asked to switch over  to a home account so I do not have 4 problems monthly with 4 business accounts like I have been having and they will not follow through they never do. I need to speak to a manager but do not know how to contact one without waiting 2-6 hours on the phone. Can someone guide me to a quicker solution? They are sending me overdue notices when I can not access all my accounts it seems.

[TELUS_Support]

We're sorry to hear about the issues you're experiencing with your Telus accounts.  Please send us a private message with your details, and we’ll escalate your request. This will allow us to address the overbilling on your Security and Business accounts and investigate the status of your Mobility account. 

[Jazzy1111]

I don't know how to reach you. Please provide a link all the contact links on your website lead to non savvy bots or dead ends. I don't have 6 hours to waste in hold with four departments please provide customer service and reach out. Please get the manager to call Kerilie McDowall on October 21 because it will take at least eight hours to fix. I should just switch to Bell that sounds a lot easier.

Best regards,

Kerilie McDowall
https://kerilie.com
Cell: (Removed number on public forum)

In the Zone: Rick Kilburn TV Film Director
In the Zen blog
#1 Nanaimo Alignable Biz Leader
Polaris Music Prize juror
Oceanview Guitar Studio & Creative Services

[TELUS_Support]

Ok, let me try sending you a private message. 

[Jazzy1111]

One last thing how can all four departments make such serious mistakes with each of my accounts? I need a home plan asap your business department is dysfunctional sorry to say its too much time wasting with monthly staff errors on all accounts affecting my credit rating score with continuous serious errors and its just not worth the price anymore. I would guess when the account gets switched there will be 10 more serious staff errors largely due to English miscomprehension due to many staff not having English as a first language. Could these habitual errors and dysfunction by having too many departments and habitually non detail-oriented workers lead to your permanent final demise financially? I would guess so.

Best regards,

Kerilie McDowall

https://kerilie.com

Cell: (removed number on public forum)

In the Zone: Rick Kilburn TV Film Director

In the Zen blog

#1 Nanaimo Alignable Biz Leader

Polaris Music Prize juror

Oceanview Guitar Studio & Creative Services

[TELUS_Support]

Hi Kerilie, we sent you a private message. If you are experiencing issues messaging us, you can also private message us on Facebook and we can assist you there. 

[Jazzy1111]

Where did you send it? I guess I will have to search for it. I do not have time to look for it, can you contact me here please? https://kerilie.com/contact

Best Regards,

Kerilie McDowall

Oceanview Guitar Studio &
Creative Services Owner/Instructor

Polaris Music Prize Juror

Website: https://kerilie.com

Services (rates): https://kerilie.com/lessons-workshops-coaching

keriliemcdowallgmail.com

Cell: (Removed number on public forum)

Members and elders of the Snuneymuxw people have been so especially kind to me with their wisdom. I am happy and grateful to be residing in Snuneymuxw traditional territory.

[TELUS_Support]

We did reach out to you on this forum. You can find our private message by clicking the envelope icon at the top right of the site. If you prefer, you can also send us a private message on Facebook at facebook.com/telus, and we’ll be happy to assist you there as well.