Forum Discussion
Possible poor customer service - Telus Security
Customer service that guides you to nowhere. I would be certainly up for joining a class action suit. I have been a Telus mobility customer for well over 10 years. I decided to cancel Telus mobility ...
TELUS_Support
Official Support Team
Official Support TeamHello. We recommend submitting a Business Service Request via your My TELUS account as outlined here: https://www.telus.com/en/business/support/article/my-telus-support-requests-faq
Someone will then reach back out to you within 5 business days to discuss everything.
That was short lived! I am not interested in logging into my Telus account or spending my time to accommodating your time schedule. I already been through that all last Fall and frankly I find it goes no where but waste my time. Come on you should be able to do better than that! You're supposedly professional, certainly large company, so here's my solution:
Find some one from your escalation team to contact me or your local sales representative that has been trying to contact them on my behalf. Have them send me a note to schedule a call like any other "normal" company selling services to businesses. How's that for a solution?
Now here's another solution I thought of in case you prefer not to follow through. I have kept a log of my hours and will take my next action to take you to small claims court. We can use your 5 business days as a deadline. This is your final warning. - Troy Doyle
- TELUS_Support
Hi there, we will send you a private message.
