Possible poor customer service - Telus Security

That was short lived! I am not interested in logging into my Telus account or spending my time to accommodating your time schedule. I already been through that all last Fall and frankly I find it goes no where but waste my time. Come on you should be able to do better than that! You're supposedly professional, certainly large company, so here's my solution:

Find some one from your escalation team to contact me or your local sales representative that has been trying to contact them on my behalf. Have them send me a note to schedule a call like any other "normal" company selling services to businesses. How's that for a solution?

Now here's another solution I thought of in case you prefer not to follow through. I have kept a log of my hours and will take my next action to take you to small claims court. We can use your 5 business days as a deadline. This is your final warning.    - Troy Doyle

Thank you, I would welcome that as it has been nothing but misery from Telus sub contracted  out customer service since the Fall! I'll reserve accepting this as a solution until it is fully resolved, if you don't mind. I've too many from Telus since the start of this odd stand off, who said they will come back to me with a solution.