Forum Discussion

Neighbour

9 months ago

Door lock

Door lock keep sending low battery and resolved low battery messages every 15 minutes! Did a factory reset , changed the batteries but still the same!

TELUS_Support

Official Support Team

9 months ago

Hi there! We’ll send you a direct message to get more details and help you troubleshoot this issue.

Related Content

TELUS Door-To-Door Sales Representatives
As some customers face-to-face conversations instead of over the phone, TELUS sales representatives do visit homes across Canada to discuss services in person. We always recommend verifying their ide...
A-B
2 months ago
474Views
0Comments
Telus door lock error message-not fully locking
Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue. Deadbolt locks but it doesn't think it's locked so it keeps beeping as if it...
Solved
DSmith
4 years ago
11KViews
3Comments
Door lock showing unlocked even though it's locked
Door locks but panel and app shows unlocked. It's been an ongoing problem since installation. Some days it works, but most of the time it doesn't. Battery is good.
Solved
ampargyle
2 years ago
1.4KViews
1Comment
Door to door sales
We had a sales person come to our door to promote Telus home security. It was a package and deal we were actually interested in. My son suddenly became sick this week and I am unable to make the decis...
Solved
Allymich77
4 years ago
38KViews
11Comments
Smart door lock spinning
When I try to lock or unlock my smart home lock, it spins quite a few times until it engages. It lock fine when you lock it with the door open.
Thundercatcher
8 months ago
1.1KViews
1Comment

Forum Discussion

Door lock

Related Content

TELUS Door-To-Door Sales Representatives

Telus door lock error message-not fully locking

Door lock showing unlocked even though it's locked

Door to door sales

Smart door lock spinning

Recent Discussions

New panel, old lock

Arm House from Door Pad

Can my calls since April 2025 be reviewed ????

Renewed contract without consent

Very Unclear Service