Forum Discussion
JPD
2 years agoNeighbour
Arming away with all doors closed, exiting but system flips to armed stay
We have noticed that when arming AWAY on panel, then leaving and locking door, the system flips to STAY, every time. I noticed that our driveway camera is bypassed… when checking our app. I have to...
TELUS_Support
Official Support Team
2 years agoHey JPD - are you arming away while leaving enough time to leave? I wonder if you are arming away immediately but because a door is opened while trying to arm might be causing the system to bypass that door and arm Stay instead
JPD
2 years agoNeighbour
When we arm, we take a few steps, open … then close door within 5 to 10 seconds or so, within the countdown timer’s range. This might be tricky if we need to put on boots in the wintertime (not there yet).
All doors are closed before we begin…
Furthermore, our side car-port camera goes into a « by-pass » ___every time
- TELUS_Support2 years ago
Official Support Team
Send us a private message so we can take a look at what's going on please