Forum Discussion
Craig1978
7 months agoNeighbour
Unauthorized Account Changes
Last month our in-laws moved into our basement and signed up for their own Telus internet. I came home to all my services offline (internet, tv, security…and everything that relies on wifi). I attemp...
Rocky3
7 months agoGuardian
Have you and your in-laws considered sharing one account?
Craig1978
7 months agoNeighbour
Yes, I offered that as the first option, it would have been simple. However they didn’t want to cancel their previous locations service with Telus and decided to “move” their service to avoid a cancellation fee. I did tell them it would be cheaper to pay the cancellation fee rather than continue with the monthly plan as they could use all our services. But they didn’t want that 😞