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laurens's avatar
laurens
Neighbour
6 years ago
Solved

Unable to change rate plan online?

I've been trying to cancel/pause my plan for months now as I'm overseas. I've called several times and sat on hold for 2+ hrs. The Live Chat is down (assuming due to COVID impacts), however there is ...
  • WestCoasterBC's avatar
    WestCoasterBC
    6 years ago

    Reach out to them on their Facebook.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

You can also port your number to a VOIP service, which would cancel the Telus account, but allow your Canadian friends to still reach you at a local number, or you can cancel the VOIP account if you wish.

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