Forum Discussion
Telus upping my 50Mpbs internet $9.00 more a month
Here I am on a copper wire internet which is supposed to give 50Mpbs which at its best speed is 25Mpbs and that’s not happening very often. Telus just jacked up my monthly fee by $9.00, my current contract is only a few months old, few months ago I renewed my contract & a month or so after renewing they, up my charges to a level that would have been charged had I not renewed it. Telus is supposed to upgrade to fibre we don’t know when but it’s not any time soon.when I go online and look at the Telus rate 50Mpbs it show $40.00 mine was $37.24 now they want $46.90. Shaw is starting to lok pretty good.
x
1 Reply
TELUS_SupportOfficial Support Team
Hello Gary8, thanks for reaching out to us here, and I hear your frustration loud and clear. Expecting 50 Mbps and getting half that—while seeing your monthly bill go up right after a renewal—is a completely valid reason to feel upset.
Were you able to contact our support team in regards to this situation ? Maybe it's a distance issue? Copper wire performance degrades over physical distance. If you’re getting 25 Mbps consistently, your modem may have retrained to a single copper pair instead of a bonded pair (if you are on a dual-line setup). Restart your Wi-Fi Hub, but if speeds remain capped near 25 Mbps, our network technicians need to run a copper line loop test to verify attenuation levels and re-sync your profile.
Regarding your plan, were you bale to speak with an agent about your current offer ?
