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Telus Support Callback
Any time I use Telus support and request a call back on my cell phone, the support call back never rings on my phone -- I get 3 messages in voicemail and that's it. I have turned off call control --...
Situation sounds similar to this other post:
https://forum.telus.com/t5/Mobility-Devices/Phone-not-ringing-on-telus-callback/m-p/139364What number is associated with the voice messages? Would you happen to have that number blocked on your phone?
Thanks -- I have an Android phone: don't have that setting on, maybe it doesn't exist -- worth a check. I had call control on but it's off now.
If you are using the Google phone dialer it will have the block unknown number setting. I don't know about other manufacturer specific dialers like Samsung. The dialer that comes with LineageOS doesn't have the setting which is one of the reasons I installed the Google dialer.
I don't think it's related to Call Control because a caller that doesn't pass call control can't leave a message.
Thanks -- I found the block unknown # setting but I haven't turned it on so far because it seems a bit draconian. Somehow the Telus Call Back # got added to a blocked list on my phone app settings -- maybe some AI spam filter netted it? Anyway for now I have unblocked the Telus Call Back #. I have a Pixel Pro 7 so I am vanilla Google all the way.
